What is counseling?...
Listening: Listen attentively to the student in an attempt to understand both the content of their problem, as they see it, and the emotions they are experiencing related to the problem.
Respect: Counselors put their feelings aside and treat students with respect.
Empathy and Positive Regard: Empathy requires you to listen and understand the feelings and perspective of the student and positive regard is an aspect of respect.
Clarification: Clarification is an attempt to restate what the student is either saying or feeling, so the student may learn something or understand the issue better.